We are currently looking for...

Customer Care and Technical Support Agents

Job Description

Provide telephone and email support to residential & business customers, primarily in the areas of technical support, product, billing and connection advice.

This position is the first point of escalation for Customer Service in the resolution of complex queries and requires a total ownership approach. Role involves the collection and reporting on critical customer, product and market information via customer feedback.

Knowledge of basic IT concepts IP, broadband, networks

Requirement that individuals remain up-to-date with products, delivery

methods and technology beyond scheduled training.

Skills

Team player

Customer Focused

Self Management and Personal Development

Professional and pleasant telephone manner, patience and an ability to explain operating procedures over the phone is essential.

Clear, concise English, both oral & written communication skills are required.

High levels of personal organisation

Email your CV in strict confidence to careers@homevision.ie